Frequently Asked Questions
Everything you need to know about your KREWE experience.
What is the KREWE Second Chance program?
We stand behind our frames. If you damage or break your eyewear, our Second Chance program allows you to purchase a replacement pair at a discounted rate, ensuring your favorite frames stay with you.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 14-day return window for all full-priced items in their original, unworn condition. Returns are subject to a restocking fee, while exchanges are always free of charge.
Are KREWE frames compatible with prescription lenses?
Yes, many of our optical and sun frames are RX-ready. You can bring your KREWE frames to a local optician to have your custom prescription lenses fitted.
How should I care for my premium eyewear?
To maintain the longevity of your frames, always store them in their protective case when not in use and clean the lenses only with the provided microfiber cloth and a gentle lens cleaner.
Do you offer international shipping?
Yes, KREWE ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.